Journi

Using AI Technology to Help Support Mental Health

My Role and Responsibilities

  • Product Designer

  • User + Market Research

  • User Flows

  • Information Architecture

  • Wireframing

  • Visual Design

  • Branding

Tools Used

  • Figma

  • Miro

  • Google Suite

  • Calendly/Zoom

Team

  • Chris (Stakeholder + Developer)

  • Me (Product Designer)

As a business

The product removes some of the usual barriers of access to mental health care, settling into the market with other successful wellness digital tools that are personalized, convenient, and accessible, in addition to capitalizing on the newfound interest and excitement surrounding AI technology.

Timeline

  • Spring-Summer 2023

At a Glance


Competitive Analysis: Mental Health Apps

Journi as a Solution

Research Phase

Meet Maya, our user persona

After completing my secondary research on demographics most likely to integrate a health app into their lifestyle and/or engage with a daily journaling practice, I outlined the user persona for Maya, who helped visualize and give life to the target user during the design process.

I also conducted a competitor analysis to see what other digital products are potentially used for a range of our target users needs within the mental health technology landscape.

The conversation surrounding Artificial Intelligence technology and its role in our lives is currently at the forefront of the digital landscape. As a former mental healthcare professional, I have been fascinated with the debate and had an opportunity to take an active step in helping shape its future with the development of tools that can help improve access to mental healthcare.

An overwhelming demand for behavioral health services is leading providers to look to technology for help…

Journi is a digital pocket daily journaling tool that utilizes an AI chatbot to guide users through mindfulness techniques to help support their mental health.

Problem Context

For users

The app is an engaging and easy to use journaling tool that allows people to form and keep the habit to help support their overall mental health or therapy journey.

The Debate: AI and Healthcare

Mental health apps have shown that they can help individuals dealing with common mental health challenges, such as depression, stress, anxiety, or grief, and also help you deal with day-to-day problems like insomnia, lack of focus, and procrastination. The debate surrounding the efficacy and ethics of integrating AI technology into these digital tools continues as newer research emerges.

Notable Quotes

Analysis and Insights

Individuals might especially benefit from using an online therapy app if they:

  • Live in a remote area

  • Need to find a more affordable form of therapy

  • Have a busy schedule

  • Feel more comfortable communicating via text

  • Have a disability that makes face-to-face therapy less accessible

Market Value

All responders that engaged with an analog or digital journaling practice noted it helped improve their mental health in a noticeable way.

Knowing this, how might we….

Navigate this new landscape of integrating AI technology into all aspects of our personal and professional lives and design with ethical patterns and practices?

Design Phase

Content: Mindfulness Exercise #1

The first of the mindfulness techniques to be integrated into Journi is Rose, Bud, Thorn; a simple reflection exercise that can help you cultivate gratitude, awareness, and a deeper understanding of your experiences.

Integrating AI into the Experience

Wireframes

Safety Protocols

High Fidelity Design

Pain Points

Simplicity and ease of use with health-centered mobile apps were the most important features to the survey responders

The (beta) Journi solution:

  • includes disclaimers and warnings to users about the current limitations of the technology as a healthcare “provider”

  • a limited response range (less room for error)

  • includes self-reporting features for potentially inappropriate AI-generated responses

  • is designed with user testing pre-launch in mind

User Needs

The majority of responders cited gratitude as one of the main areas of focus for their regular journaling practice

The Rose, Bud, Thorn mindfulness technique is a powerful yet elegant framework of thought easy enough for people to integrate into their daily lives, however, like most of these practices, people struggle with consistency because of:

  • analog format, which requires a high effort and activation energy for people to engage with, as opposed to other digital activities

  • primarily an individual exercise; unless participating in the activity as a group or while working with a therapist, the exercise is not interactive or engaging and lacks social opportunities

  • lacks accountability; the habit formation loop is non-existent without feedback and individuals can lose interest and consistency quickly

With the recent increase in AI technology efficacy and interest, we felt the solution for increasing people’s exposure and consistency in this technique would be to integrate a chatbot that provided prompts and responses for each step and entry. We believe this will create a more engaging user experience that would target the habit formation loop, provide instant reinforcement, and be more fun for individuals interested in starting or maintaining a journaling practice.

Next Steps

Usability Testing; We will be moving onto the next phase with a diary study and a group of beta testers to polish the user experience and catch any potential response errors from the AI before launching the MVP.

Beyond the MVP; As the technique can be applicable in many settings (such as; a group reflective exercise in the workplace, as a journal for individuals, and as an activity in mindfulness for children learning to process their emotions and experiences) the intent of the MVP is to narrow down the user experience to the individual level and then expand outwards to additional use cases and eventually as a social experience.